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Crédit du Congo has af Ïrmed its commitment

to national talent by supporting two Congolese

entrepreneurs who won awards at FIAD 24:

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Prix Jeune Entrepreneur and Prix Coup de

Coeur du Jury. Aware of the key role played by

VSEs and entrepreneurs in the development of

the Republic of Congo, the Bank supports them

through specialized trade fairs and tailor-made

banking packages, integrating value-added

services and tax exemptions. It also supports

various projects in the cultural and artistic f ields

through the "Art Talent" competition, an initiative

dedicated to promoting Congolese creativity

and helping young artists to professionalize

their artistic expressions. Crédit du Congo is also

preparing to open Pointe-Noire's f irst business

center.

At the same time, the Bank was equally dynamic

in the retail market, with the launch of the

"Sponsor your colleague" program.

Last but not least, the launch of the Customer

Relations Centre and the upgrade of the CDCNet+

application are helping to strengthen the multi-

channel customer experience.

SCB Cameroun continued to implement its

20212024 strategic plan accelerating its digital

transformation with innovations for businesses

and individuals alike scancheque a new

version of EBanknet the launch of the SCB POS

terminal, local production of bank cards and the

possibility of changing PIN codes at ATMs are just

some of the changes that have taken place.

The customer experience in branches has been

enhanced, with a new complaints management

system, improved product and service paths,

the renovation of several branches and a vast

quality caravan designed to collect customer

feedback on the spot following a visit to one of

our branches.

Internally, the rejuvenation of the workforce and

the training of employees have led to an increase

in the skills of middle management and the

cohesion of teams around the same ambition: to

rank among the best banks in Cameroon.

On the community front, SCB Cameroun has

remained true to its commitment to women's

entrepreneurship through the SUFAWE program,

its support for education and its backing for social

initiatives.

All these ef forts have been crowned with several

awards and certif ications: Innovation Award

and Best Treasury Specialist Award, awarded by

the State of Cameroon for its support in terms

of underwriting volumes; IFACI certif ication for

the Internal Audit department's alignment with

international standards in this f ield, not forgetting

the Synergy Award awarded to the Cash

Management teams at Trade Days 2024. And the

year ended with a signif icant increase in the main

f inancial aggregates.

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